Returns & Exchanges
At Cratejoy, we want you to love your subscription experience, which is why we offer a straightforward return process for damaged or incorrect items. Please note that return policies may vary by individual seller, so we recommend reviewing your specific merchant's terms before initiating a request.
Contact the Seller
Log into your Cratejoy account and use the 'Contact Seller' button within your order history to notify the merchant of the issue.
Provide Documentation
Include clear photos of any damaged goods or incorrect items along with your order number to expedite the review process.
Ship the Item
If the seller approves a return, follow their specific instructions to package the item and send it back using the provided shipping label or address.
Receive Your Refund
Once the merchant receives and inspects the returned package, your refund or replacement will be processed within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing