Frequently Asked Questions
Everything you need to know about your favorite subscription boxes.
How does a subscription box work?
When you subscribe, you'll receive a curated box of products delivered to your door on a recurring schedule. You can choose your billing cycle, and your subscription will automatically renew until you decide to cancel.
When will my first box ship?
Shipping timelines vary by individual seller, but most boxes ship within the first few weeks of the month. You can find specific shipping schedules on each product page under the 'Shipping & Returns' tab.
Can I cancel my subscription at any time?
Yes, you can manage or cancel your subscription at any time through your account dashboard. Please ensure you cancel before your next renewal date to avoid being charged for the following cycle.
What is your return policy?
Because subscription boxes often contain seasonal or perishable items, return policies are set by the individual merchants. We recommend contacting the seller directly through your order history for specific return requests.
How do I track my order?
Once your box has shipped, you will receive an email notification containing a tracking number. You can also view real-time shipping updates by logging into your Cratejoy account.
Are there any hidden fees?
No, all costs are transparently listed at checkout. The total will include the subscription price, any applicable taxes, and shipping fees calculated based on your delivery address.